How to Write a Good Ticket (and Stay Sane Doing It)

Chasing Ghosts I recently encountered a crash in one of my apps that I couldn’t reproduce—it works perfectly on my machine, as we developers like to say. Trying to fix bugs without enough context is like searching for a contact lens at a Metallica concert—an exercise in futility. Before shelving the investigation, I documented the issue as a bug ticket for my future self, including as much information as possible. This frustrating experience got me thinking about how we handle defects and the tools we use to manage them. Last night, I saw this tweet mentioning an ad for Atlassian,...